Serendipities strives to ensure that all orders are delivered in a timely and secure manner. We work very hard to make sure your desserts arrive as beautiful as we send them out.

We understand that every time you order one of our desserts, you expect to receive the most delicious sugar-free dessert on the market. And we work hard to guarantee that!

QUICK LINKS:  

Normal Shipping Schedule   |   Overnight Delivery   |   Shipping Details   |   Incorrect Addresses   |   Packaging   |   Returns & Refund Policy
 

 
  NORMAL SHIPPING SCHEDULE

To ensure freshness, we bake your desserts fresh before shipment, customize them according to your dietary needs, freeze them before shipment and carefully packaged them in a sturdy corrugated box.

Once you place an order, we ask for at least 36 hours to process, bake and package your desserts.
Our delivery times may increase if we are experiencing a high volume of orders.

Because our desserts are perishable, we only ship on  Mondays, Tuesdays and Wednesdays. We will ship on Thursdays if it's overnight delivery or arrival on Saturday.

Below is important information regarding Serendipities shipment:
  • We do not ship any perishable items on Friday, Saturday or Sunday.
  • We ship Overnight orders on Monday through Thursday.
  • We ship 2 Day orders on Monday through Wednesday.

We will email you with 24 hours after your order is placed to give you an exact delivery date. If you need your order sooner, please email us at serendipitiessugarfree@yahoo.com or call us at 312-768-8161 and we will gladly work with you.

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OVERNIGHT DELIVERY
Overnight delivery is an additional $25 fee.

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SHIPPING DETAILS

We ship Monday, Tuesday and Wednesday only, via FedEx, UPS or USPS depending on the designation. All orders are shipped for arrival in 2 days. Overnight and Saturday delivery is available for an additional charge; Sunday and Monday delivery is not available. Tuesday delivery is only available if your order is shipped overnight on Monday. No deliveries can be made to PO Boxes and APO locations.

We are not responsible for delayed, unclaimed, undelivered, or returned orders due to incorrect or undeliverable addresses or delays caused by FedEx, UP or USPS due to weather or other causes that we are unable to control. We put a lot of care into packaging our products for shipment, however we can't guarantee what happens to the packages once they leave our hands. If you have any issues with your package, please give us a call or email us immediately.

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INCORRECT ADDRESSES
We cannot be responsible for orders received with incorrect addresses. Keep in mind that these are perishable products. Any specific delivery instructions should be noted in the comments box of the order form.

It is very important to include the recipients phone number to aid our shippers in finding the address. Please make sure that someone will be home. Packages will be delivered even if there is no one to sign for it. No credit will be issued if recipient does not find the package on the delivery date.

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PACKAGING

To insure the freshness and quality of our gourmet desserts; they are all frozen, and carefully packaged. Cakes and cheesecakes are shipped with dry ice and/or gel packs. Dry ice usually evaporates within 12-24 hours (depending on the outside temperatures). We normally double ship the ice packs for longer durability. Upon arrival the products will still be semi-frozen and can be refrozen or refrigerated.

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RETURN & REFUND POLICY

The bakery rarely receives negative feedback, but sometimes we do indeed make a mistake. Because of the nature of our custom ordered products (we can't put your cakes back on the shelf), we no longer give monetary refunds. We can offer credit for the products or replace them.  A legitimate explanation is required.

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BAKERY
 

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CANDY SHOP
 

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NEW TO SERENDIPITIES!
 

CELEBRATION CAKES

A special day calls for a special cake! Introducing our new Celebration cakes. Our cakes are hand decorated and made fresh on order! Order one today!

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WEDDING CAKES
   

No wedding is complete without a beautiful wedding cake! Our new Wedding cakes add a special touch to any wedding. We customize your cake to the colors and theme of your wedding. View our wedding cakes now.


 


CONTACT US
 

EMAIL US

You can email us any questions or suggestions you may have and we always listen. Email us now >


CALL US

Call us at 312-768-8161

 


2017 Serendipities Sweets... A Sugar-Free Bakery
Thanks for visiting us at Serendipities Sweets!